Terms and Conditions for Jimi Keepsakes
(Updated 11th January 2024)
Welcome to Jimi Keepsakes
By accessing and using our online ecommerce store, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before processing your order with us.
We appreciate your understanding and cooperation in adhering to the terms and conditions of Jimi Keepsakes.
Wooden Products by Jimi Keepsakes
Given the inherent nature of our wooden products featuring natural grain, it's crucial to recognise that each product will differ slightly, meaning that no two products will be identical due to the individuality of the natural grain patterns. We urge you to bear this in mind when placing an order as no refunds will be given due to the placement or look of the grain in your product.
Order Processing Timeframe
Please allow up to 20 working days for your order to be processed and shipped. Please note that this timeframe does not include shipping time. If your order is urgent, we kindly request that you make contact with our team prior to placing your order to ensure that we are able to fulfil your order within your required timeline.
Error with your Order
In the event of an order error on our part, we will promptly rectify the issue. Please be patient whilst we rectify this error for you.
Damage and or Missing Orders
In the unlikely event that your order is damaged in transit, please make contact with our customer service team within 5 working days of receiving your order. We will promptly investigate and replace the damaged item or issue a store credit upon further information being provided, including images of the product in its original packaging.
In the instance of a missing or stolen order, a thorough investigation by the shipping carrier is necessary. We kindly ask for your patience and cooperation during this time.
Cancelling of Orders
Due to the personalised and made-to-order nature of Jimi Keepsakes, order cancellations are generally not permitted, however, each cancellation request will be carefully reviewed on a case-by-case basis. Should your cancellation be approved, a $15 administration fee will be applicable, and refunds will be issued in the form of a store credit.
Custom orders and sale items are strictly non-refundable and cannot be exchanged for change of mind. Please make your choices carefully.
Please allow at least 48-72 hours for your message or email to be replied too. We are a family owned and run business which means that there might be a slight delay in responding to you.
During busier periods such as Christmas, priority will be given to designing and processing orders, and we kindly ask for your patience.
Please note: Our team will not tolerate abuse, please be kind, we are working as hard and as fast as we possibly can.
Great size & beautiful tags - excellent price. These baskets will be used year after year for Easter egg hunts!!!!
Great drink bottle, loved that I can mix and match the colours of the strap, lid, bumper and base.. My son was so excited to have his name on his bottle and such a great alternative to having name stickers that peel off after a few washes..
Special delivery Santa Key Velvet Bag
My daughter and nephew both received an art file for Christmas and they could not be happier! The quality is incredible, with beautiful personalisation and the pencils and paint inside are just perfect for them. The art files are so sturdy and a beautiful keepsake as well. Highly recommend, Thankyou ❤️
The ruler was a big hit with the whole family, made beautifully the son in law even had tears in his eyes
This is the 5th timber sphere bauble I have purchased for my newest addition to the family. I love this wood grain and gorgeous writing. A beautiful first Christmas bauble for my son to keep forever!
My third keepsake box I've gotten through JiMi Keepsakes and I absolutely love it. A great gift for my new little niece xx
Absolutely amazing! Order a memory box for my Dad. I received a text just confirming what I wanted which was so nice, and really appreciated. The final product is beautiful, such great quality, I love it! Thank you so much.
Great gift for a new Bub.
Really hits the spot. Very professional and impressed with the product
You can tell Jimi Keepsakes has gone to a lot of trouble with these stocking holders. They are absolutely beautiful and top quality. I would highly recommend to add to your Christmas traditions. Such a beautiful time piece I can have forever .
Beautiful keepsakes for Christmas. Arrived well packaged, safe and sound. Well done Stef on this item. All was well until a cheeky 4 year went walking by a a reindeer magically jumped down off the shelf and landed on his head, and broke off one of his antlers. Got to love boys!!
Absolutely beautiful. Great workmanship and very appreciated by the recipient as. Thankyou again. Highly Recommend.
Really beautiful keepsake that is personalised to my family.
Brought back lots of memories when putting the years into the grandkids Christmas decorations that we have bought them since they were born.
I have brought this beautiful box for my Daughter to put her Wedding Rings and Treasured necklace in for Christmas. I am sure she will love it. The box arrived very promptly and was just as ordered well wrapped and engraved perfectly. I am very tempted to order one for myself soon. Thanks again. Jenny